What are your Delivery charges?
All orders are subject to a flat delivery charge of £3.95. We aim to deliver the same day if placed before 11am. all orders are sent via Royal Mail using their first class Recorded delivery service. At the time of dispatch we will email you with your tracking reference number so you can track your order status on the Royal Mail website. Full details can be found on our Delivery & Returns page.
How long will my order take to arrive?
If you order before 11am orders are usually dispatched the same day. We will let you know as soon as we can if there is likely to be a delay. All orders are sent via Royal Mail using their first class Recorded delivery service, the delivery time can range from 1- 14 working days. At the time of dispatch we will email you with your tracking reference number so you can track your order status on the Royal Mail website.
Please allow up to 28 days for personalised items. If you are ordering personalised items and require them before 28 days please select the "express delivery" option at the check out, as this will then fast track your order to 4-5 working days. If you require your order urgently please contact the shop on 07793200055.
As well our standard delivery, we offer an express delivery which is a next working day (Monday – Friday) delivery for £9.99.
Will I have to sign for the delivery?
Please ensure there is someone available to sign for the package at the address that you have chosen for delivery. If Royal Mail is unable to deliver they will leave a card stating where to collect the package from. If the package has not been collected within 7 days it will be returned to The Wedding Party and a second postage fee will be charged for redelivery.
What is your returns and refunds policy?
Website Returns Policy
If, for any reason, you are unhappy with the item/s you have ordered you must notify us immediately either by email firstname.lastname@example.org or phone 07793200055. You have the right to return the items within 14 days after delivery for a full refund or exchange (other than in respect of any food products, lingerie, jewellery containing earrings or personalised items). Our returns policy is strictly 14 days, we believe that this is reasonable time to return goods; we do not accept any returns after this time period. We do however understand that there may be circumstance where you may be unable to meet this deadline and we are happy to discuss this prior to placing an order. However, please do not ask for an extension on the returns time after your goods have been received, as this will be refused.
Store Returns Policy
If, for any reason, you are unhappy with the item/s you have purchased you have the right to return the items within 7 days for a full refund or exchange (other than in respect of any food products, lingerie, jewellery containing earrings or personalised items). Our returns policy is strictly 7 days, we believe that this is reasonable time to return goods; we do not accept any returns after this time period.
For full details can be found on our Delivery & Returns page.
Do you deliver abroad?
Yes we can, all orders are subject to a flat delivery charge, Channel Islands - flat delivery charge of £9.99, per order. Europe - flat delivery charge of £24.99, per order. Rest of the World - flat delivery charge of £29.99, per order. Please note that we are unable to deliver to the USA or Canada. If you are experiencing difficulties if ordering outside of the UK please contact us on telephone number 0044 7793200055 or email@example.com regarding your purchase.
What are your opening times?
We are open Mon – Fri 10am to 5.30pm.
Can you place an order over the phone?
Yes we can, we are here to help, if you need any advice please contact us by calling the shop on 07793200055.
Do you have a chain of shops?
No we are an online only shop
Help! I can't register & want to order something?
Don’t panic just call the shop on 07793200055 and we can take you order over the phone.
Is your site secure?
Yes we take your security and data very seriously. We use a secure encrypted payment gateway and do not have access to your card details.
Do we supply to the trade?
Yes we can give discounts to trade customers please contact us for further information.
Can we supply for corporate functions?
Yes we can, please call us and we will happily discuss your requirements.
My goods have been delivered damaged?
Don’t worry if this in the unlikely event that any goods arrive damaged, faulty or are incorrect just Call us on 07793200055 and we will sort it out for you.
I want to cancel my order?
If you wish to cancel before the items are despatched you are asked to contact us, by phone 07793200055 or e-mail firstname.lastname@example.org, as soon as is practicably possible please quote your order number. For full details please see Delivery & Returns page.