Delivery & Returns
Delivery with in the UK
If you order before 12am, all non personalised orders are usually dispatched the same day. We will let you know as soon as we can if there is likely to be a delay. All orders are sent via Royal Mail using their 2nd class delivery service, the delivery time can range from 2- 14 working days. At the time of dispatch, we will email to notify you your lovely ordering is on its way.
Please allow up to 28 days for personalised items. If you are ordering personalised items and require them before 28 days, please contact us on 07793200055 or by email firstname.lastname@example.org, prior to placing the order.
Standard non personalised Items
Last day for delivery for Christmas 10th December
Delivery Outside the UK
International Flat Rate
All orders are subject to a delivery charge, per order and will differ depending on where you live. We post all orders using either Royal Mail International Signed For delivery service or via a courier. Please contact us on telephone number 0044 7793200055 or email when ordering outside of the UK so that we can give you a price for postage.
Website Returns Policy
If, for any reason, you are unhappy with the item/s you have ordered you must notify us immediately either by email email@example.com or phone 07793200055. You have the right to return the items within 14 days after delivery for a full refund or exchange (other than in respect of any food products, lingerie, jewellery containing earrings or personalised items). Our returns policy is strictly 14 days, we believe that this is reasonable time to return goods; we do not accept any returns after this time period. We do however understand that there may be a circumstance where you may be unable to meet this deadline and we are happy to discuss this prior to placing an order. However, please do not ask for an extension on the returns time after your goods have been received, as this will be refused.
Returns or Cancellation
Returning items after they have been received is the customer’s responsibility, the items must be returned in their original and undamaged packaging. The Wedding Party will not be responsible for the postage cost incurred. If you have any queries please contact us either by email firstname.lastname@example.org or call us on 07793200055. If you wish to cancel before the items are dispatched just call us on 07793200055 as soon as you can. If we are unable to stop the delivery, then the best thing to do is for you to refuse to accept the delivery when it arrives. Just tell the carrier to return it to us. As soon as we get it back to our warehouse, we will refund you for ordered items, but not for delivery.
Damaged, Incorrect or Faulty Items
In the unlikely event that any goods arrive damaged, faulty or are incorrect you must inform us within 7 days of receiving the items either by email email@example.com or phone 07793200055 and we advise how to return them to us for either an exchange, correction or a refund. We will refund postage up to the value of £8.00
Please return items to:
The Wedding Party, Bastwick Tower House, Tower Road, Repps with Bastwick, Norfolk, NR29 5JN
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS