Delivery & Returns
Delivery within the UKIf you order before 12am, all non personalised orders are usually dispatched the same day. We will let you know as soon as we can if there is likely to be a delay. All orders are sent via Royal Mail using their 2nd class recorded delivery service, the delivery time can range from 1- 14 working days. At the time of dispatch, we will email you with your tracking reference number so you can track your order status on the Royal Mail website.
£4.95 UK & Scotland Recorded Delivery
Sent via Royal Mail arrives approximately 2-3 working days but please allow up to 3 weeks for delivery. Recorded Delivery is a 'Signed For' service and if your parcel gets lost or damaged by the Royal Mail we will replace it.
£9.99 Express UK & Scotland Delivery Only
Sent via Royal Mail approximately next working delivered between 8am & 5pm, but please allow up to 2-3 days for delivery. Email notification will be sent so that you can track your parcel. Orders MUST be received before 12pm Monday to Thursday to guarantee next day delivery. Orders placed on a Thursday after 12pm will be delivered the following Monday. Please note Bank Holidays will affect delivery schedules – please bear this in mind when making your order.
Please allow up to 28 days for personalised items. If you are ordering personalised items and require them before 28 days, please select the "Express" option at the check out, as this will then fast track your order to 7-10 working days. If you require your order urgently please contact us on 07793200055.
A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery. So please ensure there is someone available to sign for the package at the address that you have chosen for delivery. If Royal Mail is unable to deliver, they should leave a card stating where to collect the package. If the package has not been collected within 7 days, it will be returned to The Wedding Party and a second postage fee will be charged for redelivery.
Where courier delivers goods, we aim to deliver the next working day after receiving your order. We will let you know as soon as we can if there is likely to be a delay.
Delivery outside the UKInternational Flat Rate
All orders are subject to a delivery charge, per order and will differ depending on where you live. We post all orders using either Royal Mail International Signed For delivery service or via a courier. Please contact us on telephone number 0044 7793200055 or email when ordering outside of the UK so that we can give you a price for postage.
Website Returns Policy
If, for any reason, you are unhappy with the item/s you have ordered you must notify us immediately either by email or phone 07793200055. You have the right to return the items within 14 days after delivery for a full refund or exchange (other than in respect of any food products, lingerie, jewellery containing earrings or personalised items). Our returns policy is strictly 14 days, we believe that this is reasonable time to return goods; we do not accept any returns after this time period. We do however understand that there may be a circumstance where you may be unable to meet this deadline and we are happy to discuss this prior to placing an order. However, please do not ask for an extension on the returns time after your goods have been received, as this will be refused.
Returns or Cancellation
Returning items after they have been received is the customer’s responsibility, the items must be returned in their original and undamaged packaging. The Wedding Party will not be responsible for the postage cost incurred. If you have any queries please call us on 07793200055. If you wish to cancel before the items are dispatched just call us on 07793200055 as soon as you can.
If we are unable to stop the delivery, then the best thing to do is for you to refuse to accept the delivery when it arrives. Just tell the carrier to return it to us.
As soon as we get it back to our warehouse, we will refund you for ordered items, but not for delivery.
Damaged, Incorrect or Faulty Items
In the unlikely event that any goods arrive damaged, faulty or are incorrect you must inform us within 7 days of receiving the items either by email or phone 07793200055 and we advise how to return them to us for either an exchange, correction or a refund. We will refund postage up to the value of £8.00
Due to the very delicate fabrics of these shoes, it is extremely important that they be handled with great care. The satins can become easily marked and any stains or marks cannot be removed. Therefore, when trying on, please handle the shoes as little as possible, always try on a clean, carpeted surface and ensure the use of nylon foot socks or tights are worn when trying on.
The shoes have been thoroughly inspected prior to dispatch and should reach you in perfect condition. Should you need to return the shoes for an exchange or refund please ensure that the above advice is followed, as the slightest mark or damage to any part of the shoes will render them unfit for resale and, in these circumstances, we reserve the right to refuse a return.
Please return items to:
The Wedding Party
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS